January EO Update
2018 EO Summit Date Change
Please revise your calendars - we have had to change our initially advertised Executive Officer Summit dates. The Summit will now be held Thursday, September 20th-Friday September 21st in Wisconsin Dells. Thank you!
Local Association Staffing Changes
To keep everyone in the loop, here are the latest EO staffing changes across our 21 local associations.
At the Wausau Area Builders Association, a new EO will be brought on next month as Carolyn transitions out of the position. We want to personally thank Carolyn for all her years of exceptional service, and we wish her the best in retirement!
At the Metropolitan Builders Association, the hunt has now begun for a new Executive Director. Kris has taken up a new position at the Wisconsin Restaurant Association and will be sorely missed.
At the Heart of the North Builders Association, Melissa is no longer with the organization. They are currently seeking her replacement.
When a Consumer Complains About a Member, What Do You Do?
While the calls may not come often, that doesn't make them any more pleasant.
We here at the WBA want to know what systems you have in place to handle consumer complaints, because we're working on developing our own system for quickly and efficiently handling the occasional consumer complaint we receive at the state level.
The more we know about your local's systems, the better we can work to deescalate situations and make the best first impression we can of our associations! Some may provide arbitration services, others may simply pass on the message to the member, and maybe some aren't sure where to start--that's okay!
When you have a moment, shoot a brief email to Samantha at firstname.lastname@example.org with what structures/policies you currently have in place to deal with consumer complaints.
We'll compile this information and share it with the WBA Executive Committee in March to begin a dialogue on our own response at the state level, and what additional resources we could potentially provide in the future.